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What should customers expect from a house cleaning service?

Published May 12, 2023 by Green Kleaning Services, LLC

When it comes to hiring a house cleaner, homeowners shouldn't settle for just a quick vacuuming and mopping or taking out the trash. There's more to it than that. The real difference lies in the level of attention to detail the cleaner brings to the table.

It's all about how meticulously they clean every nook and cranny, and that's what truly makes a space look and feel sparkling clean the moment you step inside.

Some providers will give you the quick and "dirty" (excuse the pun) and others will give you a consistent and thorough result every time. This is a chance to get a fresh start for your home, something you will notice immediately when done right.

woman holding cleaning tools

If you want to be sure that you receive the best possible service from a professional cleaner take the time to vet potential candidates. This way you can determine how different cleaning pros vary depending on their offerings, experience, and overall approach to providing a top-to-bottom cleaning. 

Customers can expect a reliable house cleaning service to provide thorough and efficient cleaning of their home. This includes dusting, vacuuming, mopping, and sanitizing all surfaces, as well as cleaning bathrooms, kitchens, and bedrooms. Additionally, a professional cleaning service should bring their own supplies and equipment, ensure attention to detail, respect privacy, and offer flexible scheduling options to meet the customer's needs.

This article will break down what a customer should expect from their cleaners before they book so that they can make an informed decision when hiring house cleaning services professionals to help with getting their home cleaned. A spotless home can potentially give someone more free time back and make their life easier.

Completing high-quality work in a timely manner

Everyone wants a clean home consistently week after week. Realistically, this can be a challenge with the average family's busy schedule.

When a decision is made to hire a company to clean the entire home a homeowner should expect the best house cleaning service that can deliver the highest of quality in a timely manner. This means no missed areas, thorough vacuuming, dust removal, wiping down of surfaces, sanitizing, and mopping among other tasks.

Experienced cleaners know about safe and appropriate products that will not damage floors or furniture. The cleaning staff, if trained correctly, are able to determine what should be used to clean various things around the house especially when the items or surfaces in question are valuable.

It may seem like streakless window washing and proper bathroom cleaning and disinfecting is a straightforward process but it may surprise you to learn how many cleaners actually can and will do it correctly. Imagine cleaning a number of bathrooms every day where each one is a different size, with a different amount of use, and has different types of surfaces. It takes cleaning a few (or more) to really understand how to properly clean someone else's bathroom efficiently and consistently.

Time is of the essence

Ideally, a good company that provides house cleaning services should show up at the agreed upon time, respect the customer's property by using drop cloths and protective covers if appropriate, and follow any instructions given carefully.

If there are special requests regarding certain features of their home, critical items, or areas that require attention such as areas, for example, that collect dust more frequently, they should expect these requests to be followed consistently and in a timely manner as they work through room by room in the entire house.

pocket watch in the sand

Detail-oriented approach to cleaning - scrubbing and dusting away the dirt and grime

A lot of grime and dirt can build up over time in many areas around the house. This is why a good cleaner will do the job with attention and care and will not rush through when performing a home cleaning.

For example, a detail-oriented approach to cleaning will include scrubbing and dusting away the dirt and grime that has been collecting in hard-to-reach places. This should occur at least monthly, rotating areas that require attention.

A good cleaner will also take extra care to protect surfaces like countertops or walls from damage during cleaning. Different materials in every room require different cleaning methods, so it's important for cleaners to understand which products and tools they should use on different surfaces.

This might include using specific chemical or natural cleaning solutions, as well as investing in the right equipment such as steam cleaners, polishers and microscoping dusters for hard to reach places.

Additionally, they will use special tools such as vacuum attachments and lint-free microfiber cloths as well as any necessary supplies to ensure that all areas of the house are clean and free of dirt, dust, or debris.

Professional attitude toward customers and their expectations

It's essential for any successful company to focus its efforts on professionalism when dealing with clients and their homes. By setting expectations with cleaners and being clear about the way they are to behave in a client's home at the first cleaning and during subsequent visits when a cleaning schedule has been put in place. This way developing trust with the homeowner becomes effortless.

A house cleaning services company should always aim to provide the best possible experience - one that focuses on quality, respect, and reliability.

With these three things in mind, home cleaners can become an invaluable part of any home's maintenance routine! No matter how big or small the job may be, clients should expect nothing less than top-notch professional results from their chosen residential cleaning pros.

Clear communication between cleaning companies and homeowners

It's essential to ensure quality service. That's a given. It's also important that the company provides detailed instructions to their house cleaners on any special requests a homeowner may have.

House cleaning companies should also maintain open communication with their clients throughout the entire process. They should provide status updates and ask for feedback as necessary to ensure customer satisfaction.

Resolving client complaints quickly and professionally is also essential in maintaining good relationships with homeowners.

Agreements to avoid miscommunication

Home cleaning companies should clearly outline their services and price packages, so homeowners understand what they are getting for their money and can evaluate the cost.

In addition, they should make sure that all agreements between them and the homeowner are in writing in case there is miscommunication or a misunderstanding later on. Over time, both parties may forget all the details of what was agreed upon and a document helps in instances like this.

man signing contract

The document should also include an agreement regarding payment terms, cancellation policies, and insurance requirements which will further help build trust between the company and its clients.

A wide range of house cleaning services should be offered

From basic housekeeping to a thorough deep clean or specialty job it is a huge value add to provide various services for anyone looking to hire professional house cleaners to take some of the load of maintaining a busy household.

Clients should expect to be able to customize their services according to their needs and budget so that the service professional can offer a cleaning plan that suits their needs at a fair cost, whether it be for a one-time deep clean or setting up regular cleaning schedules.

Types of services that may be offered:

Recurring Cleaning

Regular weekly, bi-weekly, or monthly house cleaning services for homes typically cover basic tasks such as dusting, vacuuming, mopping floors, bathrooms, and kitchens. Also, depending on how many bedrooms these are included as well.

Deep Cleaning Services

This can include a more thorough cleaning of a home, which may involve areas that are not typically cleaned on a regular basis, such as baseboards, blinds, light fixtures, and rooms not often used. As the name suggests it's a deeper clean than normal requiring more time to accomplish but is not done as often. Usually, once or twice a year or as needed.

Move-In/Move-Out Cleaning Services

This type of service is for individuals who are moving in or out of a home, condo, or apartment. This may involve cleaning the entire home, including areas such as inside the cabinets, closets, and appliances.

One-Time Cleaning

A one-time cleaning is usually reserved for a special occasion or a special event, such as a holiday party or a similar type of large gathering.

Customized cleaning services

This can include cleanings that are tailored to the specific needs of the homeowner. For example, some homeowners may request that certain areas of the home receive special attention during the service process such as a garage, an attic, a master bedroom, or a room that hasn't been organized or cleaned in a while.

Go Green Cleaning Products

The use of eco-friendly products and advanced techniques is becoming more common as concerns about the effect of chemicals on family members and the environment grow. At a minimum, some options for green cleaning products should be available if that is something the client prefers.


This can include services for things such as upholstery cleaning, cleaning carpets (when just a vacuum is no longer enough), window cleaning, power washing, or sanitizing services.


We love our pets. But we certainly don't love their hair all over the house. Homeowners who have pets can opt for this as part of their service, which may involve removing pet hair, sanitizing pet areas, and eliminating pet odors. After all, pets are part of the family so catering to this type of need is important.

Emergency cleaning service

This includes services for emergency situations, such as water damage or mold remediation although companies specializing in this type of cleaning are usually the best bet. Most service providers can usually make a good recommendation.

Organizing Services

This is typically a housekeeper service that can make quick work of decluttering and organizing closets and rooms, which may be helpful for homeowners who are looking to tackle different areas of their homes that they haven't been able to keep up with.

Also, they can get assistance with ridding themselves of unused items. Things that have been accumulating for a long time and will never be used again.

The only caveat to the removal of items from a house is that once we are talking about furniture and heavy objects we should be considering a reputable junk removal company.

Going above and beyond

Good house cleaners will take the time to understand each customer's individual requirements in order to provide the best possible recommendations. This is why it is important to meet with the client to discuss specific needs as well as to see if there is a mutual fit.

Provide flexible scheduling

Creating an environment where you can easily schedule appointments for house cleaning services is essential in ensuring satisfaction. To make this process even easier, flexible booking options should be provided.

This will allow you to choose a day and time that works best for your individual needs and preferences. Additionally, providing flexible scheduling options will reduce wait times, create better customer service experiences, and ensure that your needs are met in a timely manner by the team that is assigned.

Clients should also be given the option to reschedule or cancel their cleaning appointment if they need to do so due to unexpected events or changes in their schedule.

Residential cleaning services companies should provide a trained & experienced team

Continuous training is necessary to ensure that the team is meeting the highest standards and is proficient in maintaining a clean home.

A system should be in place to get feedback from customers on their satisfaction with the home cleaning services. This feedback should be used to improve the existing service and help the company make necessary changes as needed.

Incidentally, customer reviews give clues as to whether sufficient training is given and issues are addressed promptly at a company.

Respect for the client's home, belongings, and privacy

When a home cleaner is given access to a client's house it's the responsibility of the cleaning services company to ensure not only that the homeowner's cleaning preferences are followed but also that the cleaner respects the client's home, their belongings, and especially their privacy.

This should always be a top priority for all cleaning companies whether it be for a one-time cleaning, recurring, or deep clean. Clients should expect their house cleaner to treat their homes with care and respect, being careful not to damage any furniture or fixtures while on the job.

Carrying the appropriate insurance coverage in case of any accidents or damages (which are rare but do happen from time to time) caused by their employees during a service visit gives peace of mind.

Lastly, many homeowners will feel comfortable when their privacy is respected and when no personal information is shared outside of the residential cleaning services company without consent.

In Conclusion

Searching to find the right cleaning service professionals can be a time consuming task since after all, you are inviting a team of strangers to come to your house regularly. But the free time that is gained once you have developed trust with a good provider you can count on will make the hassle of maintaining your home in pristine condition a breeze.

Whether it be a weekly, bi-weekly, or monthly service, or a one-time deep cleaning, you can plan on making your life easier and checking this off your list without stress. Quality results, reliability, and respect for your home and belongings should always be top priorities for any house cleaning company in order to maintain trust and confidence in the service provided.

By understanding what customers want from their experience, home cleaning services can provide the best solutions at the best price and, with the best results. This will leave your home ready, and clean, for your enjoyment.

Here at Green Kleaning Services, we have everything you need to enjoy a high-quality yet personalized cleaning service. We offer an extensive range of services and our friendly, highly experienced team serve Marlborough and the surrounding areas, taking care of all your cleaning needs, and helping you save money, time, and a lot of potential hassle.

Contact us today and see how we can take your home to the next level of cleanliness.


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